Frequently Asked Questions
Find answers to your most Frequently Asked Questions (FAQs). If you cannot find what you’re looking for, please feel free to contact us.
Yes. Simply click on the Preview Sample button on the product page. You will be able to view sample pages in your web browser.
Add the items you wish to order to your cart then proceed to the checkout page, you will need to create your own account first (so we can email you the order details and tracking information if needed) then you can proceed to the order type and select this as personal or school. On the payment page if you have selected school, you can choose to pay online via credit card or select the invoice to school option.
Invoices are emailed and a invoice copy is included the package for any print orders.
Contact us by phone or email and let us know the name of the school, the physical address, and the phone number. We will create an account for your school so you can order online conveniently in future.
Schools and childcare services are welcome to request a selection of titles to look through on approval for 14 days. Please note this offer only applies to physical printed books. To make your request contact us by phone or email.
Of course, we offer a 14-day right-of-return for all print titles. If you would like to send resources back, please email firstname.lastname@example.org to let us know, and quote your account number or invoice number. We will email across a return label for you to securely attach to the box, then you simply need to drop the parcel off at the post office for the parcel to return to us free of charge via Australia Post.
As soon as the returns arrive we will arrange a credit for all books received.
Just send back the books you do not wish to keep by re-using and re-addressing our packaging. Use the Reply Paid label located on the bottom right hand corner of your invoice. Once the resources arrive back we will credit these from your account and send you a readjusted invoice.
If you return the books within our 14-day right of inspection, then we credit the whole invoice, freight included. If you choose to keep any number of the books, then postage and handling is included in the final cost.
Our website is linked to our ordering system. As soon as you receive the confirmation online you will know your order has been generated. If you order via catalogue, flyer, email or telephone, you will receive an email once your order has been dispatched.
If you have provided us with your email address, we will email you a confirmation along with a courier tracking number once your order has been dispatched.
Contact us by email or phone and we will run a track and trace on your parcel.
You can email or call us with a request for a copy of your invoice.
Our customers are our number one priority. If our products or services haven’t met your expectations, then it’s likely they haven’t met ours either! If so, we’d like to know. Contact us and we’ll do all we can to remedy the situation.
While we’re keen to hear from customers who are dissatisfied in any way, we welcome customer compliments too! If you’re happy with something about our products or services then do let us know so we can pass it on to the author or the team. Just as in the classroom, positive reinforcement goes a long way and it helps us to get it right the next time too.
Our books are sent out in their unmistakeable green, rectangular boxes. They are hot property! We suggest you ask colleagues if they’ve seen/opened the box, check with the school administrator or secretary, and/or look under the odd pile of marking. If you still can’t find them, please contact us and we will lodge an enquiry.
There are two different kinds of ebooks available from Essential Resources.
VitalSource Ebook – Once your order has been processed, a link is supplied via an order confirmation email. The link can also be opened in your Filebox upon signing into your account. The link opens the book in the Vital Source Bookshelf web page which can also be downloaded for offline use.
PDF Ebook – Log into your Essential Resources account through our website and click Filebox. Your ebooks can be downloaded from your Filebox by clicking Download PDF File.
Save your ebook to a safe place on your hard-drive or school server.
Launch Adobe Reader and open your ebook or locate the file and double click on the icon. you need to have the current version of Adobe Reader on your computer. If you don’t have Adobe Reader, click here to get the latest version for free.
You sure can. You can return the print book copies and let us know the titles that you would like substituted as ebooks. If you are buying an ebook and its printed equivalent at the same time, you can take advantage of our offer of paying for the printed version plus an add-on of $20 for the ebook.
Please note that that some of our titles are available as PDF ebooks and others are VitalSource ebooks.
If you would like to take us up on this offer, please contact us so that we can arrange it for you.
You can download, read and print with any PDF reader. Ebook PDFs are available immediately and can be accessed via your filebox or from the link we will email you once you have confirmed your purchase.
VitalSource provides online ebook hosting and platform services for readers. Ebooks can be accessed online via a web browser or offline via the VitalSource Bookshelf app, much like how iBooks or Kindle would work.
The platform offers online reading, annotation and highlighting capability – as well as capability for flash cards and collaboration between colleagues and instructors. It benefits readers who prefer to keep their resources online and the capabilities of the platform allow the reader to work with the text in the way they would like. Due to copyright legislation there is limited printing functionality available.
You may have an old version of Adobe Reader on your computer. Download the latest version for free.
Your computer will have saved your PDF ebook to the place indicated by your computer’s browser (usually the downloads folder). If you can’t find it, keyword search for the file in your computer using EB + the product code number (which is stated on your account) + .pdf to indicate it is a PDF file. For example, the code for Awesome Alphabet Activities is 0395 so the ebook has the file name, EB0395.pdf and you would use this file name to search for the ebook on your computer.
If, after searching your computer you still can’t find it, log back into your Essential Resources account, click Filebox and download your ebook again.
You need to download each PDF ebook separately.
Yes. Essential Resources PDF ebooks are portable digital files (.pdf), which means you can open them on any computer or digital reader able to open and view pdf digital files. You need the current version of the program Adobe Reader on your computer; click here to get the latest version for free.
Yes. If you are buying an ebook and its printed equivalent at the same time, you can take advantage of our combo offer of paying for the printed version plus an add-on of $20 for the ebook.
If you would like to take us up on this offer, you can do this by ordering through our website and selecting the combo option or contact us and we can arrange it for you.
If you purchase a printed book and later decide to add on the ebook at the combo price, this must be done within 90 days of purchase, or the ebook will be charged at full price.
As they are digital files, we cannot accept return of ebooks. We recommend that you choose carefully and make full use of the Preview Sample option for all books on their product page. Of course, to make a thorough preview, you can request a printed copy of the book on our 14-day right of inspection, then choose to return it and purchase the PDF or VitalSource ebook.
Yes. Just fill in the details and post back the flyer. Include your email address so that we can email you the PDF or VitalSource ebook link.
Yes. We will contact you to arrange payment, and then email you the details to download or access your digital files.
Our standing order offer enables you to view a sample of our great support titles regularly. You can keep or return as many as you wish, with no obligation to buy. We even include a reply paid sticker so that it costs you nothing to return unsuitable titles to us.
Absolutely. If you want to change any aspect of your Standing Order, such as the frequency, or your subjects of interest just send us an email or give us a call and we will amend the details.
Yes – send us an email or call us and we will amend your subscription to suit.
Of course. Skip your standing order subscription by contacting us. Same goes if you are away from school for a period of time and need to pause your subscription. Reach out to our support team via email or phone.
Yes, you can cancel your Standing Order at any time, simply contact us and we will take care of this for you.
Two times a year, but we can alter the frequency to suit you!
We will send you an email notifying when your next Standing Order is due to be sent to you. In that email will be a list of the exciting and engaging titles coming your way.
Did we mention we love helping teachers teach and students learn? Of course you can refer the Standing Order programme to a friend! All you need to do is email or phone us with your friend’s name, school and email details. We will reach out and organise the rest for you.